Mutual requires the use of Knowledge-Based Authentication (KBA) method for any investor-related paperwork that is signed via DocuSign.

Knowledge-Based Authentication (KBA) verifies a client's identity through a series of questions. KBA method is required for all clients signing Mutual, Fidelity, and TD Ameritrade paperwork. If a client fails the authentication process, all you need to do is resend the DocuSign envelope to the client. This will generate a new series of questions for the client to answer.

Other authentication methods within DocuSign, such as SMS, are not accepted without prior written authorization from Compliance. This may be granted in the event that an investor client fails KBA multiple times. In addition, other electronic signature methods, such as Box or Adobe are not accepted.

Important Note: Schwab will only accept SMS Verification. If you are sending a client Schwab paperwork and Mutual paperwork in one DocuSign envelope, Mutual will accept the "Mutual paperwork" with SMS Verification. If you are only sending a client Mutual paperwork, you must use the Main DocuSign sub-account and use KBA for verifying the client's identity.

 

If you have questions about this guidance or any particular scenario, please reach out to Compliance.

 

Thank you,

The Mutual Compliance Team

 

Steps:

1.Add client’s name and client’s email in the appropriate boxes

2. Next to the client’s name, select the “CUSTOMIZE” button