DocuSign Requirements

DocuSign Requirements

As of April 20, 2025, any DocuSign on Mutual's paperwork will require Knowledge-Based Authentication (KBA authentication) to be shown as passed on the Certification of Completion pages. Knowledge-Based Authentication (KBA) verifies a client's identity through a series of credit-linked questions that confirm their identity. Please note, other electronic signature methods, such as Box or Adobe are not accepted.


If a client fails the authentication process, all you need to do is resend the DocuSign envelope to the client. This will generate a new series of questions for the client to answer.

    • Related Articles

    • Mutual Technology & Cybersecurity Minimum Requirements

      The information below outlines the minimum technology and cybersecurity requirements for all systems used by associated persons of Mutual Securities, Inc. or Mutual Advisors, LLC (collectively “Mutual Group”). Report all security incidents to Mutual ...

    • DocuSign : Fidelity Sub-Account

      Overview: The Fidelity Sub-Account in DocuSign is used for Fidelity paperwork. Fidelity must be added as the last recipient in the DocuSign envelope with the Joint Agreement added to each document Fidelity needs to receive for processing. Clients ...

    • DocuSign : Downloading Completed Envelopes

      Overview: Downloading completed envelopes in DocuSign allows you to save electronically signed paperwork and its corresponding Certification of Completion. The following will allow you to manually upload previously signed paperwork with its ...

    • DocuSign Knowledge-Based Authentication

      Mutual requires the use of Knowledge-Based Authentication (KBA) method for any investor-related paperwork that is signed via DocuSign. Knowledge-Based Authentication (KBA) verifies a client's identity through a series of questions. KBA method is ...

    • DocuSign : Charles Schwab Sub-Account

      Overview: The Charles Schwab Sub-Account in DocuSign is used for Schwab paperwork. Schwab must be added as the last recipient in the DocuSign envelope with the following information: Name: Charles Schwab Email: advisor-docusign-cc@schwab.com Role: ...